Palm Beach Hotel & Bungalows in Larnaka

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comments 5

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  Asif m

  :: 09 July 2022 23:08:06

  The Hotel is located at a very good location . However the staff is highly non professional, non courteous, to be precise Rude incase if you confront them for behaving and talking politely . The following incident is narrated for convenience of Public to stay vigilant to manage any unforeseen incident. We booked in via tourist package ETS (Turkiye) for three days with Breakfast and dinner as part of package and paid the amount . However soon at arrival we observed that the Hotel -management at different hierarchy have very limited communication with each other specially reception, security and dining-hall. Whereby there is no security staff deputed to manage the secure entry of guests . The Air conditioning has a lot noise . The balcony on 2nd floor is not available The worst part is that the booked-in(residents) guests information is not passed on to Dinning hall for Dinner and breakfast . This causes al lot of interrogation between guests and Dining-hall staff resulting into hot-arguments exchange. In our case during dinner various staff-members came to inquire about our whereabouts ( a stance similar to a mafia) and doubted our integrity . We politely told them that kindly consult reception or ask other members too rather than just asking me (Coz it was something very unusual for us travelling from Turkiye) After we caution the dining-hall staff not to doubt peoples’ integrity, rather , have a fair organized system to know “who your guest are” as per total quality management Protocols . There on the manger and then the GM came to interrogate us and after a exchange of info we requested them to approached Reception to get confirmation if we are genuine- checked In customers or not . Rather than resolving the matter via internal communication between them , they happily sent a bill of 600 Lira via a staff and insisted on paying . We off course condemn this very action and told them that as per part of international Protocols of Dinner , where by a seated guest is to allow completing a dinner before asking him to either pay or leave . There On the GM and other approached us pressurizing us to leave the hall , by narrating that we are kind of creating trouble for them. We asked them to kindly meet at reception and resolve the facts and figures . How ever to our surprise the starting calling Police and threatens us that they know the President of Kibris( Bla Bla) . We with confidence asked them to rather pay focus on customer satisfaction rather than bulldozing the way like autocratic style of Management ( mafia style ) . However the GM intervened and started raiding voice to leave their Hotel else they will call Police . We confronted and informed them that pay our 2 days Money , which they denied . We approached the Embassy of Turkiye and ETS-Agent to resolve . The matter is a classical example of nonprofessional attitude , non-courteous staff with autocratic-style of management with zero customer focus against the Norms of TQM and starting asking about our room number and stay details .

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  Dan In Cyprus

  :: 11 December 2021 14:18:05

  The Internet connection is so bad I've had to purchase data to use on my mobile. The TV works occasionally. The aircon is bust. There is a rotten apple under the cupboard. The view is great. Lovely balcony. I guess the thing is that I'm in forced quarantine and so the hotel does not need to care about my happiness as a guest. They have my money, full rate up front, so why bother.

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  Isabelle Woolcock

  :: 15 July 2021 13:05:03

  Absolutely beautiful. Couldn't of had to quarantine because of close contact to covid (didn't catch it myself but was in contact with someone who did) Shame I couldn't use the facilities but it was amazing. Big bathroom that i could watch the tv through a window into the bedroom (it had a blind so you could not be see if you wanted). Nice balcony, huge bed, extra clean and amazing and polite staff throughout. Beach is a genuine stones throw away. Unfortunately google won't allow me to add videos so I cannot post a video of the room I took.

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  Kach Umandap

  :: 26 January 2021 14:42:35

  Close to both the Larnaca International Airport and the town center lies the luxurious Palm Beach Hotel & Bungalows. I stayed here for 3 nights and every day just gets better and better. Their spacious garden, private beach, and modern facilities, gave me my much-needed comfort from all the border crossings and traveling I’ve been doing.

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  Stephen Tustain

  :: 11 May 2019 06:24:58

  Service was very good, friendly and helpful. I had room 137. The rooms and corridors are rather tired and need renovation, but everything worked and was clean. The bed was comfortable. There was a continuous noise, some kind of pump or ventilator, which was not pleasant. I was surprised to find artificial (mixed from powder) juices at breakfast, otherwise breakfast was good. Overall, a pleasant experience, with fair value for money.